Consumer Confidence Crisis: Why is Birchbox Out of Stock?

By Jess Iandiorio on February 1, 2017

I’m an 8.5 month pregnant lady. It’s fair to say I’m in perma-crisis-mode. When I received a wonderful gift of a 3-month subscription to Birchbox from my sister-in-law, I was thrilled. To have something show up monthly that gives me beauty products that make me feel better about myself, as I cross over 30 lbs weight gain, is really a blessing.

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The Role Price Plays In Marketplace Success

By Barry Murphy on January 17, 2017

What would encourage one of your customers to switch brands?

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Macy’s, Kohls, and Sears: Can They Battle "The Amazon Effect?"

By Adrien Nussenbaum on January 11, 2017

As detailed in a recent MarketWatch article, retailers Macy’s and Kohls are struggle to catch up to what journalist Tonya Garcia calls “the Amazon effect,” as evidenced by their weak holiday sales at the end of 2016. What’s more, both Macy’s and Sears recently announced more store closings in 2017.

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How a Retailer Grew Revenue and Profit Margins With its Own Online Marketplace

By Barry Murphy on January 3, 2017

On every retailer’s to-do list in 2017 is surely a series of technology initiatives meant to improve efficiency, maximize opportunity, and ultimately grow revenue.

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How To Ensure Superior Customer Experience With A Marketplace

By Barry Murphy on December 14, 2016

By 2020, customer experience will overtake both price and product as a key brand differentiator, according to a recent Customers 2020 report.  

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