The Services Revolution

By Laura Hare on August 8, 2018

 

In a time of unparalleled flux, UK and US retailers have something in common. They are increasingly looking for the next point of differentiation to stay relevant to their customers. As consumer behavior evolves, many are seeking ‘experiential’ or ‘service-based shopping’, and this new way of conducting commerce could just provide the beacon of hope the industry needs.

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Why Hasn’t Amazon Stopped Fraudulent Sellers? (And how to do it)

By Laura Hare on July 2, 2018

Last week Amazon announced that the Vice President of the Amazon Marketplace (a 12-year company veteran) would lose a number of his responsibilities to Doug Herrington, leader of Amazon's retail group. Amazon marketplace now makes up over half of the retailer’s total revenue, however the marketplace has been recently fallen victim to a surge in seller counterfeits and scamming tactics.

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Are consumers more cost conscious than ever before - and could retailers could be missing a trick?

By Laura Hare on June 28, 2018

Findings show that Amazon is the go-to site for research as shoppers seek greater product selection and availability, and will reject those that can’t meet their standards.

We polled 1,000 shoppers to understand how they feel about the choice available to them, the impact of out-of-stocks on their experience and what keeps them loyal? And the results are in!

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The future of B2B sales force in a digital world

By Alfred Hawawini on June 21, 2018

In 2017, B2C eCommerce sales hit $2.3 trillion worldwide. B2B eCommerce, on the other hand, reached $7.7 trillion. That’s a 234.78% difference in market size. Huge right? Yet despite the scale of the opportunity, many B2B retailers have struggled to adapt the growing demands of the business consumer. Customer-centricity has long sat at the heart of B2C strategy, visit any retail conference and it’s impossible to go 30 secs without retailers emphasizing a customer-centric approach.

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Marketplace and Platform Summit 2018 - The Highlights

By Laura Hare on June 12, 2018

On Thursday 7th of June we celebrated the 4th Annual Marketplace and Platform Summit, saying bienvenue to 400+ change agents in businesses across the world representing 20 countries. Held at Station F, the World’s largest start-up incubator, we knew this would be a day of innovation and inspiration, and we weren’t wrong! Here are just a selection of our highlights from this not-to-be-missed day.

And checkout the highlights video!

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