From E-commerce to Marketplace : Why Auchan launched its marketplace

By Lison Laissus on December 23, 2015

The Auchan Marketplace project: an example of digital transformation of an historic retailer

https://www.youtube.com/watch?v=OzAuVB19Dac

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Customer service in the online marketplace: How retailers can cater to shoppers

By Lison Laissus on December 2, 2015

Customer service: one of the pilar of online marketplaces success

Customer service is an indisputably important factor when it comes to online retail. Good customer service can be the greatest sales asset a retailer can have, encouraging loyalty and word-of-mouth recommendations. But bad customer service cannot only see a particular sale lost in an instant, but long-term irreparable damage done to the brand.

Topics: Marketplaces
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